Crafting Irresistible Content: The Power Of Personas

Trying to please everyone? Good luck with that! You know as well as we do that everyone is different, and what drives one person to love your brand might not work for someone else. It’s likely that your business serves a range of different customer segments – each with their own unique needs, goals, and expectations. 

If you want to make sure your blogs, web content, and email campaigns really hit the mark, it’s a good idea to break down your audience into a few key target markets. Wondering where to start? We’ve got you…

Unmasking your audience 

To begin with, take a moment to consider who’s purchasing your products or services and why. Do you sell direct to the consumer, or do you also work with businesses and resellers? Can you drill down further into distinct demographics – like age, location, profession, or income bracket?

Armed with these insights, develop 2-5 personas that represent your customers. Think about what they want in relation to your business. This will give you a clear picture of just how diverse your audiences can be. For example, a low-income family in a rural area will have completely different priorities in comparison to a young professional navigating the hustle and bustle of London.

Here’s an example persona for inspiration… 

Meet Sarah Thompson, The Ambitious Marketing Executive

Name: Sarah Thompson
Age: 28
Location: London, UK
Occupation: Marketing Executive
Income: £32k-£40k

Profile: A go-getter living in the capital, Sarah is all about success, personal growth, and a vibrant social life. You’ll often find her networking, attending industry events, and at venues in her trendy neighbourhood. She’s also an avid follower of the latest trends in fashion and lifestyle.

Goals and motivations: Sarah is striving to climb the corporate ladder and dreams of leadership roles. She is constantly looking for new ways to work smarter in her demanding job and wants the latest marketing insights, trends, and tech to excel in her role. She values networking with like-minded professionals as well as platforms that expand her circle.

Finding the winning format

So, you’ve nailed down your user personas. Nice work! Now it’s time to talk about how your audiences like to engage with you. You know how it goes: Gen Z are on YouTube and TikTok, while millennials can be found on Instagram and Twitter. The professional crowd, on the other hand, gravitates towards LinkedIn and email marketing – while executives have a soft spot for good old-fashioned print. But as they say, the devil’s in the details. Within these groups, other distinctions may apply… 

Picture this: a builder and a project manager walk into a blog. Who’s more likely to read it? Who is regularly refreshing their email inbox? What interests do these individuals share, and what sets them apart?

Likewise, you may have a split in your audience’s level of understanding. Guides and whitepapers could be great if you are, say, an IT support company warning regular customers about cybersecurity. But for your B2B clients who already have some technical knowledge, mixing things up with some quick-fire news updates might be the way to go.

Here’s how we might add detail on preferred formats to our example persona…

Touchpoints: With a packed schedule, Sarah prefers quick and digestible content in the form of social posts, blogs, and targeted emails. She seeks actionable advice to improve her marketing strategies, as well as content on leadership and personal development, across the following channels:
    • Social media: Sarah networks, shares insights, and follows industry leaders.
    • Email: Sarah loves well-crafted, personalised emails with valuable information.
    • Blogs: Sarah stays up to date with industry trends, best practices, and success stories.
    • Case studies: Sarah loves learning from proven strategies and outcomes.


See how tapping into Sarah’s unique needs, preferences, and motivations has the potential to transform your content strategy? 

Reaching the right people

Now you’ve got all these profiles and their preferred platforms, let’s focus on the content they crave. Your final hurdle is figuring out what your audience actually wants to read in their chosen formats. 

This might mean doing some extra research, chatting to people in each demographic and analysing other relevant content in their particular sector. Which topics keep popping up over and over again? How can you touch on goals, frustrations, and motivations by weaving these into your own marketing? These are the key elements of copywriting that will anchor your strategy while unlocking new doors to fresh, thought-provoking material.

Want to make an impact?

If you don’t segment your audience, you run the risk of losing one group while trying to please another. You don’t have to settle for that – you can have them all hanging on your every word (literally). 

To guarantee you’re maximising brand engagement, let’s level up your content marketing game. Get in touch to see how a strategic approach can help things like social media, emails, and web content truly resonate with your audience. 

Words by Kelly


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